Customer Service Representatives (CSR) work from a single screen laid out in a simple, easy to follow Power Forms Multi-Grid Format.  Just think, having 95% of a CSR’s daily customer service activities conducted on one screen all using EnterpriseOne business functions (or accessing a data source from a third party application) easily mapped through a Power Forms API.  The QIS Customer Control Center (QIS CCC™) gives each CSR all they need to quickly and accurately handle all customer inquiries through the use of Power Forms technology.

CSR's can access customer account information in EnterpriseOne Power Forms, including:

• Account set-up, disconnects, account closures, and re-connects,
• Vital Customer Relationship Information,
• Credit and Collections,
  
• Customer Utility Services,
• Marketing and Mailing History,
  
• “On-the-Fly” Rate Quotation,
• Security Deposits,
• AR and AP Transaction History,
• Account Alerts,
• Meter Reading History & Data Information,
• Work Order and Field Service History, and
  
• Outage Reporting.

• Power Forms Management,
• Wizards,
• Pop up training videos,
• Customer and other KPI Reports, and
  
• Access to any data source from third party applications.
  

The QIS CCC also features all of the new JD Edwards EnterpriseOne "Usability Enhancements", including combo boxes, "One Quick Access Buttons" and quick links.  CSR user defined one quick access buttons and links are also available, even to third party data sources.



Pre-Built

Simply click “Map It” from the QIS CCC™ and go to the customer’s address by address or latitude and longitude, or jump over to Google Earth for a bird’s eye view, plus much more.